Trust & Legal
1xBet Complaints & Dispute Resolution for Kenyan Players
1xBet has a track record of 45 registered complaints, of which 38 (84%) have been resolved. This strong resolution rate indicates a commitment to fair player treatment.
If you have an issue with 1xBet, this guide explains the dispute resolution process and your options for escalation.
Key Information
Total Complaints45
Resolved38 (84%)
Safety IndexHigh
LicenseCuraçao
Local AuthorityBCLB (for licensed operators)
Offshore DisputesCasino's licensing authority (e.g., Curaçao)
Step-by-Step Guide
1
Contact customer support first
Reach out to 1xBet's customer support via live chat or email. Explain your issue clearly and provide relevant details and screenshots.
2
Document everything
Save screenshots, chat logs, transaction IDs, and any relevant evidence to support your complaint.
3
Escalate internally
If initial support doesn't resolve your issue, ask to escalate to a senior representative or complaints department at 1xBet.
4
File with the licensing authority
If the casino doesn't resolve your complaint, file a formal complaint with 1xBet's licensing body (Curaçao).
Tips & Best Practices
- ✓Stay calm and professional in all communications — emotional messages are less effective.
- ✓Document everything with timestamps and screenshots before filing a complaint.
- ✓1xBet has resolved 38 of 45 complaints, giving you a good chance of resolution.
- ✓Third-party mediation services can help if direct resolution fails.
- ✓For BCLB-licensed casinos, file complaints directly with the Betting Control and Licensing Board. Include your account details, screenshots, and M-Pesa transaction references.
- ✓For offshore casinos, document everything — screenshots, chat transcripts, crypto transaction hashes. File a complaint with the casino's licensing authority (usually Curaçao or MGA).
Frequently Asked Questions
How do I file a complaint against 1xBet?
Start by contacting 1xBet's customer support directly. If unresolved, escalate to their complaints department, then to the Curaçao licensing authority.
How many complaints does 1xBet have?
1xBet has 45 registered complaints, of which 38 (84%) have been resolved.
Is 1xBet responsive to complaints?
1xBet's 84% resolution rate indicates a strong commitment to resolving player issues. Response times vary based on the complexity of the issue.
How do I file a complaint against a casino in Kenya?
If the casino holds a BCLB license, contact the Betting Control and Licensing Board with your complaint and supporting evidence. For offshore crypto casinos, use the casino's internal complaint process first. If unresolved, escalate to the issuing license authority. Include all M-Pesa receipts and transaction hashes.
Quick Info
- Founded
- 2007
- License
- Curaçao
- Games
- 8,000
- Withdrawals
- 15 minutes to 24 hours
- KYC
- Required
- Safety
- ✓