TrustDice Complaints & Dispute Resolution for UK Players
TrustDice has a track record of 12 registered complaints, of which 10 (83%) have been resolved. This strong resolution rate indicates a commitment to fair player treatment.
If you have an issue with TrustDice, this guide explains the dispute resolution process and your options for escalation.
Key Information
Step-by-Step Guide
Contact customer support first
Reach out to TrustDice's customer support via live chat or email. Explain your issue clearly and provide relevant details and screenshots.
Document everything
Save screenshots, chat logs, transaction IDs, and any relevant evidence to support your complaint.
Escalate internally
If initial support doesn't resolve your issue, ask to escalate to a senior representative or complaints department at TrustDice.
File with the licensing authority
If the casino doesn't resolve your complaint, file a formal complaint with TrustDice's licensing body (Curaçao).
TrustDice
Tips & Best Practices
- ✓Stay calm and professional in all communications — emotional messages are less effective.
- ✓Document everything with timestamps and screenshots before filing a complaint.
- ✓TrustDice has resolved 10 of 12 complaints, giving you a good chance of resolution.
- ✓Third-party mediation services can help if direct resolution fails.
- ✓UKGC-licensed casinos must respond to complaints within 8 weeks. If unresolved, you can escalate to the casino's approved ADR provider (usually IBAS or eCOGRA) at no cost.
- ✓Keep detailed records of your complaint — save chat transcripts, emails, and screenshots. The UKGC and ADR providers rely on evidence to make rulings.
- ✓You can also report a licensed casino directly to the UKGC if you believe they are breaching licence conditions. This won't resolve your individual dispute but can trigger a regulatory investigation.