1xBet has a track record of 45 registered complaints, of which 38 (84%) have been resolved. This strong resolution rate indicates a commitment to fair player treatment.
If you have an issue with 1xBet, this guide explains the dispute resolution process and your options for escalation.
Key Information
Total Complaints45
Resolved38 (84%)
Safety IndexHigh
LicenseCuraçao
ADR ProvidersIBAS, eCOGRA, CEDR (UKGC-approved)
Escalation Deadline8 weeks to resolve before ADR
Step-by-Step Guide
1
Contact customer support first
Reach out to 1xBet's customer support via live chat or email. Explain your issue clearly and provide relevant details and screenshots.
2
Document everything
Save screenshots, chat logs, transaction IDs, and any relevant evidence to support your complaint.
3
Escalate internally
If initial support doesn't resolve your issue, ask to escalate to a senior representative or complaints department at 1xBet.
4
File with the licensing authority
If the casino doesn't resolve your complaint, file a formal complaint with 1xBet's licensing body (Curaçao).
Tips & Best Practices
- ✓Stay calm and professional in all communications — emotional messages are less effective.
- ✓Document everything with timestamps and screenshots before filing a complaint.
- ✓1xBet has resolved 38 of 45 complaints, giving you a good chance of resolution.
- ✓Third-party mediation services can help if direct resolution fails.
- ✓UKGC-licensed casinos must respond to complaints within 8 weeks. If unresolved, you can escalate to the casino's approved ADR provider (usually IBAS or eCOGRA) at no cost.
- ✓Keep detailed records of your complaint — save chat transcripts, emails, and screenshots. The UKGC and ADR providers rely on evidence to make rulings.
- ✓You can also report a licensed casino directly to the UKGC if you believe they are breaching licence conditions. This won't resolve your individual dispute but can trigger a regulatory investigation.
Frequently Asked Questions
How do I file a complaint against 1xBet?
Start by contacting 1xBet's customer support directly. If unresolved, escalate to their complaints department, then to the Curaçao licensing authority.
How many complaints does 1xBet have?
1xBet has 45 registered complaints, of which 38 (84%) have been resolved.
Is 1xBet responsive to complaints?
1xBet's 84% resolution rate indicates a strong commitment to resolving player issues. Response times vary based on the complexity of the issue.
How do I escalate a complaint against a UKGC-licensed casino?
First, use the casino's internal complaints process. If the casino doesn't resolve your complaint within 8 weeks (or issues a final response you disagree with), you can escalate it to their approved ADR provider — typically IBAS (ibas-uk.com) or eCOGRA. The ADR service is free for players.
Quick Info
- Founded
- 2007
- License
- Curaçao
- Games
- 8,000
- Withdrawals
- 15 minutes to 24 hours
- KYC
- Required
- Safety
- ✓