Account & Access

How to Delete Your Shuffle Account

Updated March 2026

If you've decided to close your Shuffle account, this guide explains the process step by step. Before proceeding, make sure to withdraw any remaining balance.

Account deletion at Shuffle is typically permanent, so consider temporary self-exclusion if you just need a break from gambling.

Key Information

CasinoShuffle
Self-ExclusionAvailable
Processing Time24-72 hours
Withdrawal FirstRequired

Step-by-Step Guide

1

Withdraw your balance

Before closing your account, withdraw all remaining funds from Shuffle. Withdrawal time is typically instant to 1 hour.

2

Cancel active bonuses

Check if you have any active bonuses at Shuffle. Cancel them or complete wagering requirements before deletion.

3

Contact customer support

Reach out to Shuffle's support team via live chat or email and request permanent account closure.

4

Confirm your identity

Support may ask you to verify your identity before processing the deletion request.

5

Wait for confirmation

Shuffle will process your request and send a confirmation email once your account has been closed.

Tips & Best Practices

  • Consider self-exclusion or a temporary cooldown period instead of permanent deletion.
  • Withdraw all funds before requesting deletion — you may not be able to recover them after.
  • Save any transaction records from Shuffle for your own records before closing the account.
  • Shuffle may retain certain data as required by their Curaçao license obligations.

Frequently Asked Questions

How do I permanently delete my Shuffle account?
Contact Shuffle's customer support via live chat or email and request permanent account closure. Withdraw all funds first, as you won't be able to access them after deletion.
Can I reopen my Shuffle account after deletion?
Typically no — permanent account closure at Shuffle is irreversible. If you think you might want to return, consider a temporary self-exclusion instead.
How long does Shuffle account deletion take?
Account deletion requests are usually processed within 24-72 hours. You'll receive an email confirmation once complete.

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