How to Delete Your Shuffle Account for Kenyan Players

If you've decided to close your Shuffle account, this guide explains the process step by step. Before proceeding, make sure to withdraw any remaining balance.

Account deletion at Shuffle is typically permanent, so consider temporary self-exclusion if you just need a break from gambling.

Step-by-Step Guide

Tips & Best Practices

• ✓Consider self-exclusion or a temporary cooldown period instead of permanent deletion.
• ✓Withdraw all funds before requesting deletion — you may not be able to recover them after.
• ✓Save any transaction records from Shuffle for your own records before closing the account.
• ✓Shuffle may retain certain data as required by their Curaçao license obligations.
• ✓Withdraw your full balance to M-Pesa or your crypto wallet before requesting account deletion — once the account is closed, recovering remaining funds is difficult.
• ✓If you're deleting your account for responsible gambling reasons, consider self-exclusion first. Some casinos offer cooling-off periods of 1–6 months without permanent deletion.

Frequently Asked Questions