How to Delete Your BONS Casino Account for Kenyan Players
If you've decided to close your BONS Casino account, this guide explains the process step by step. Before proceeding, make sure to withdraw any remaining balance.
Account deletion at BONS Casino is typically permanent, so consider temporary self-exclusion if you just need a break from gambling.
Key Information
Step-by-Step Guide
Withdraw your balance
Before closing your account, withdraw all remaining funds from BONS Casino. Withdrawal time is typically 1-24 hours.
Cancel active bonuses
Check if you have any active bonuses at BONS Casino. Cancel them or complete wagering requirements before deletion.
Contact customer support
Reach out to BONS Casino's support team via live chat or email and request permanent account closure.
Confirm your identity
Support may ask you to verify your identity before processing the deletion request.
Wait for confirmation
BONS Casino will process your request and send a confirmation email once your account has been closed.
BONS Casino
Tips & Best Practices
- ✓Consider self-exclusion or a temporary cooldown period instead of permanent deletion.
- ✓Withdraw all funds before requesting deletion — you may not be able to recover them after.
- ✓Save any transaction records from BONS Casino for your own records before closing the account.
- ✓BONS Casino may retain certain data as required by their Curaçao license obligations.
- ✓Withdraw your full balance to M-Pesa or your crypto wallet before requesting account deletion — once the account is closed, recovering remaining funds is difficult.
- ✓If you're deleting your account for responsible gambling reasons, consider self-exclusion first. Some casinos offer cooling-off periods of 1–6 months without permanent deletion.