TrustDice Complaints & Dispute Resolution for European Players
TrustDice has a track record of 12 registered complaints, of which 10 (83%) have been resolved. This strong resolution rate indicates a commitment to fair player treatment.
If you have an issue with TrustDice, this guide explains the dispute resolution process and your options for escalation.
Key Information
Step-by-Step Guide
Contact customer support first
Reach out to TrustDice's customer support via live chat or email. Explain your issue clearly and provide relevant details and screenshots.
Document everything
Save screenshots, chat logs, transaction IDs, and any relevant evidence to support your complaint.
Escalate internally
If initial support doesn't resolve your issue, ask to escalate to a senior representative or complaints department at TrustDice.
File with the licensing authority
If the casino doesn't resolve your complaint, file a formal complaint with TrustDice's licensing body (Curaçao).
TrustDice
Tips & Best Practices
- ✓Stay calm and professional in all communications — emotional messages are less effective.
- ✓Document everything with timestamps and screenshots before filing a complaint.
- ✓TrustDice has resolved 10 of 12 complaints, giving you a good chance of resolution.
- ✓Third-party mediation services can help if direct resolution fails.
- ✓If an MGA-licensed casino doesn't resolve your complaint, escalate directly to the Malta Gaming Authority through their official complaints portal at mga.org.mt.
- ✓EU consumers can also use the European Commission's Online Dispute Resolution (ODR) platform for cross-border gambling disputes with EU-licensed operators.
- ✓Keep records of all communication — screenshots of chat transcripts, emails, and transaction histories. EU regulators require evidence when investigating complaints.