How to Delete Your Shuffle Account for European Players

If you've decided to close your Shuffle account, this guide explains the process step by step. Before proceeding, make sure to withdraw any remaining balance.

Account deletion at Shuffle is typically permanent, so consider temporary self-exclusion if you just need a break from gambling.

Step-by-Step Guide

Tips & Best Practices

• ✓Consider self-exclusion or a temporary cooldown period instead of permanent deletion.
• ✓Withdraw all funds before requesting deletion — you may not be able to recover them after.
• ✓Save any transaction records from Shuffle for your own records before closing the account.
• ✓Shuffle may retain certain data as required by their Curaçao license obligations.
• ✓As an EU resident, you have the right to erasure under GDPR Article 17. You can request that an MGA-licensed casino delete all your personal data after closing your account.
• ✓Before requesting account deletion, withdraw any remaining balance. Once the account is deleted, recovering funds becomes extremely difficult.
• ✓Note that casinos may retain certain data (transaction records, responsible gambling self-exclusions) for regulatory compliance even after deletion. They must inform you what data is retained and why.

Frequently Asked Questions