Account & Access

How to Delete Your BC.Game Account for German Players

Ana Herrera, Security & Trust Expert
By Ana Herrera
|Updated April 2026

If you've decided to close your BC.Game account, this guide explains the process step by step. Before proceeding, make sure to withdraw any remaining balance.

Account deletion at BC.Game is typically permanent, so consider temporary self-exclusion if you just need a break from gambling.

Key Information

CasinoBC.Game
Self-ExclusionAvailable
Processing Time24-72 hours
Withdrawal FirstRequired
DSGVO RightRight to erasure (Art. 17 GDPR)

Step-by-Step Guide

1

Withdraw your balance

Before closing your account, withdraw all remaining funds from BC.Game. Withdrawal time is typically instant to 2 hours.

2

Cancel active bonuses

Check if you have any active bonuses at BC.Game. Cancel them or complete wagering requirements before deletion.

3

Contact customer support

Reach out to BC.Game's support team via live chat or email and request permanent account closure.

4

Confirm your identity

Support may ask you to verify your identity before processing the deletion request.

5

Wait for confirmation

BC.Game will process your request and send a confirmation email once your account has been closed.

Tips & Best Practices

  • Consider self-exclusion or a temporary cooldown period instead of permanent deletion.
  • Withdraw all funds before requesting deletion — you may not be able to recover them after.
  • Save any transaction records from BC.Game for your own records before closing the account.
  • BC.Game may retain certain data as required by their Comoros license obligations.
  • Under DSGVO (German GDPR implementation), you have the right to request complete deletion of your personal data. GGL-licensed casinos must comply within 30 days.
  • Note that account deletion at a GGL casino does not remove you from the OASIS system. Self-exclusion records are maintained separately by the regulatory authority.

Frequently Asked Questions

How do I permanently delete my BC.Game account?
Contact BC.Game's customer support via live chat or email and request permanent account closure. Withdraw all funds first, as you won't be able to access them after deletion.
Can I reopen my BC.Game account after deletion?
Typically no — permanent account closure at BC.Game is irreversible. If you think you might want to return, consider a temporary self-exclusion instead.
How long does BC.Game account deletion take?
Account deletion requests are usually processed within 24-72 hours. You'll receive an email confirmation once complete.
Can I request full data deletion under DSGVO?
Yes, under Article 17 of the GDPR (DSGVO in German law), you have the right to request erasure of your personal data. The casino must delete your data within 30 days unless they have a legal obligation to retain it (e.g., anti-money-laundering records, which must be kept for 5 years).

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