How to Delete Your PokerStars Casino Account for Canadian Players

If you've decided to close your PokerStars Casino account, this guide explains the process step by step. Before proceeding, make sure to withdraw any remaining balance.

Account deletion at PokerStars Casino is typically permanent, so consider temporary self-exclusion if you just need a break from gambling.

Step-by-Step Guide

Tips & Best Practices

• ✓Consider self-exclusion or a temporary cooldown period instead of permanent deletion.
• ✓Withdraw all funds before requesting deletion — you may not be able to recover them after.
• ✓Save any transaction records from PokerStars Casino for your own records before closing the account.
• ✓PokerStars Casino may retain certain data as required by their MGA, UKGC, Multiple State Licenses license obligations.
• ✓Before deleting your account, withdraw any remaining balance via Interac e-Transfer or crypto to your Canadian exchange wallet.
• ✓If you're in Ontario, you can self-exclude through ConnexOntario's voluntary self-exclusion program, which blocks you from all AGCO-licensed platforms.
• ✓Under Canadian privacy law (PIPEDA), you have the right to request deletion of your personal data from the casino's records.

Frequently Asked Questions