Trust & Legal
1xBet Complaints & Dispute Resolution for Canadian Players
1xBet has a track record of 45 registered complaints, of which 38 (84%) have been resolved. This strong resolution rate indicates a commitment to fair player treatment.
If you have an issue with 1xBet, this guide explains the dispute resolution process and your options for escalation.
Key Information
Total Complaints45
Resolved38 (84%)
Safety IndexHigh
LicenseCuraçao
Ontario RegulatorAGCO — agco.ca
Consumer ProtectionProvincial consumer affairs offices
Step-by-Step Guide
1
Contact customer support first
Reach out to 1xBet's customer support via live chat or email. Explain your issue clearly and provide relevant details and screenshots.
2
Document everything
Save screenshots, chat logs, transaction IDs, and any relevant evidence to support your complaint.
3
Escalate internally
If initial support doesn't resolve your issue, ask to escalate to a senior representative or complaints department at 1xBet.
4
File with the licensing authority
If the casino doesn't resolve your complaint, file a formal complaint with 1xBet's licensing body (Curaçao).
Tips & Best Practices
- ✓Stay calm and professional in all communications — emotional messages are less effective.
- ✓Document everything with timestamps and screenshots before filing a complaint.
- ✓1xBet has resolved 38 of 45 complaints, giving you a good chance of resolution.
- ✓Third-party mediation services can help if direct resolution fails.
- ✓For AGCO-licensed Ontario casinos, you can file complaints directly with the AGCO if the casino doesn't resolve your issue within a reasonable timeframe.
- ✓Keep screenshots of all conversations, bet histories, and transaction records — Canadian consumer protection standards require casinos to maintain accurate records.
- ✓For offshore casinos, use the casino's internal complaint process first, then escalate to their licensing authority (Curaçao, MGA, or Kahnawake).
Frequently Asked Questions
How do I file a complaint against 1xBet?
Start by contacting 1xBet's customer support directly. If unresolved, escalate to their complaints department, then to the Curaçao licensing authority.
How many complaints does 1xBet have?
1xBet has 45 registered complaints, of which 38 (84%) have been resolved.
Is 1xBet responsive to complaints?
1xBet's 84% resolution rate indicates a strong commitment to resolving player issues. Response times vary based on the complexity of the issue.
How do I file a complaint against an Ontario-licensed casino?
First, use the casino's internal complaint process and document everything. If unresolved, contact the AGCO (Alcohol and Gaming Commission of Ontario) through agco.ca. For offshore casinos, complaints go to their licensing authority — the Kahnawake Gaming Commission for Canadian-based licences, or the MGA/Curaçao authority for international ones.
Quick Info
- Founded
- 2007
- License
- Curaçao
- Games
- 8,000
- Withdrawals
- 15 minutes to 24 hours
- KYC
- Required
- Safety
- ✓